  Privacy
Policy 
Please note the following change to our policy, which
takes effect on June 1, 2001
Why A Privacy Policy?
Cyberhost respects your individual privacy. This Privacy
Policy ('Policy') embodies our commitment to its protection through
adherence to fair electronic information practices. This Policy
puts you, the individual, in control of how your personal information
is processed. You have our promise that we will not electronically
process your personal information in any way that is incompatible
with this Policy.
Because this Web site wants to demonstrate its commitment
to your privacy, it has agreed to disclose its information practices
and have its privacy practices reviewed for compliance by TRUSTe.
TRUSTe is an independent, non-profit organization whose mission
is to build users' confidence in the Internet by promoting use of
fair information practices. If you have questions or concerns regarding
this statement, you should first contact the Web site. If you do
not receive acknowledgement of your inquiry or your inquiry has
not been satisfactorily addressed, you should then contact TRUSTe
at TRUSTe Watchdog. TRUSTe will then serve as liaison with the Web
site to resolve your concerns.
This Privacy Policy protects your privacy
by:
Informing you about:
- The types of personal information Cyberhost collects
about you through its Web sites;
- How it collects that information;
- The general purposes for which it collects such information;
- The types of organizations to which it discloses the information;
- The choices and means by which individuals may limit its use and
disclosure.
Empowering you to choose:
- Whether and how certain personal information you provide
is used (where such use is unrelated to the uses for which you originally
disclosed it); and
- Whether and the manner in which a third party uses certain personal
information you provide (where such use is unrelated to the uses
for which you originally disclosed it).
Assuring you that Cyberhost:
- Takes reasonable precautions to protect personal information
from loss, misuse, unauthorized access, disclosure, alteration or
destruction;
- Implements reasonable policies and procedures to ensure that personal
information is kept only for the purposes for which it has been
gathered;
- Uses reasonable measures to ensure that we have accurately and
completely recorded the personal information you have provided;
and
- Provides you reasonable access to your personal information as
well as procedures for correcting or modifying that information
where appropriate.
Ensuring accountability to individuals who believe that Cyberhost
has not complied with these privacy principles.
Getting to Know Our Customers
Cyberhost is in the business of putting people in touch
with other people. That requires more than simply offering innovative
technical services. It also requires that we understand you, our
customer, and your needs. Indeed, we are the Internet's leading
domain name registrar because we have taken the time to get acquainted
with each one of our many customers.
We get to know you primarily through the information
you provide to us when signing up for, or using, one or more of
our services. The information you provide ranges from basic contact
information, to payment information, to the technical coordinates
of your host servers. The application for domain name registration
services found at www.netsol.com is a representative illustration
of the information we request of you. All of the information we
request from you when purchasing our services is obligatory unless
otherwise noted on the relevant form. When you purchase our services,
you agree to provide and maintain accurate, complete and updated
information.
After you have signed up for our services, we may
be in communication with you about your account, technical questions
you may have about services provided by us, or any other matter
relating to those services. Those communications are essential to
our relationship with you and to our ability to provide you with
quality services that are responsive to your needs. At the same
time, those communications give us helpful insights about you, your
preferences and the ways in which we might improve our services.
We therefore may maintain this information for future use. For operational
and quality assurance purposes, we take note of whether and how
you use the information and services that we provide, such as by
recording site traffic patterns and by maintaining log files of
users' access to site files.
Finally, in order to provide our interactive services,
such as the Dot Com and free mail services and various message boards,
we store your messages to or from other people. Be assured that
only the vendor providing our Dot Com mail services has access to
the e-mail messages and attachments that our Website stores. Cyberhost
employees do not have access to these messages or attachments. The
information we receive from or about you is stored on systems designed
to prevent the loss, misuse, unauthorized access, disclosure, alteration
or destruction of that information. We also encrypt your transmission
of sensitive information to us (e.g., credit card numbers, account
passwords) in the interest of heightened privacy protection and
information integrity.
Pursuant to arrangements with the United States government
and the Internet Corporation for Assigned Names and Numbers ('ICANN'),
we compile and maintain a publicly accessible registration database
that includes basic information about each domain name registered
with us, including the names, telephone numbers and e-mail addresses
of individuals designated as points of contact for a given domain
name. Whether or not applicable domain name registration fees have
been paid is also publicly accessible. With the gradual continued
privatization of the Domain Name System, and consistent with the
rules or policies applicable to that system, or to comply with any
changes in law or regulation, we may, if appropriate, take steps
to restrict the accessibility and amount of personally identifying
information available in the registration database.
Third Party Advertising and Cookies
We use third-party advertising companies to serve ads on
our Web site and other Web sites. In the course of serving advertisements,
these companies may place or recognize a unique 'cookie' on your
browser, and may use information (not including your name, address,
e-mail address, or telephone number) about your visits to this and
other web sites in order to measure advertising effectiveness and
to provide advertisements about goods and services of interest to
you. For more information about this practice and to know your choices
about not having your information used by these companies, please
visit http://www.doubleclick.net/us/corporate/privacy.
Cyberhost shares Web site usage information about
visitors to our Web site with a reputable third-party advertising
company for the purpose of targeting our Internet banner advertisements
on this site and other sites. For this purpose, we and our third-party
advertising company note some of the pages you visit on our Web
site through the use of pixel tags (also called clear gifs). The
information collected by our third-party advertising company through
the use of these pixel tags is not personally identifiable. For
more information about our third-party advertiser, please click
here. To opt out of the targeting program, please click here.
Information Corrections or Changes
You have the ability to correct or change certain information
in our records, such as your address and contact information. The
process for changing your information begins at support.cyberhost.com.sg.
You may change this information at any time and as often as necessary.
If you need assistance or have questions about correcting information,
you can contact us via e-mail at webmaster@cyberhost.com.sg
How We Put Information to Good Use
We use information about you for purposes of monitoring
and improving our internal operations, as well as to ensure we:
(i) bill you properly, (ii) administer your account in accordance
with your agreements with us, and (iii) properly perform the services
you have requested.
We also use the information we collect to monitor
and improve our internal operations, as well as to improve the experience
of users in our network of sites. For example, we may correlate
Web site traffic information with data about individual users. This
data helps us to determine how much our customers use parts of the
site, allowing us to enhance it to fit the needs of as many of our
customers as possible. We may also break down overall usage statistics
according to customers' domain names, browser types, and MIME types
by reading this information from the browser string (information
contained in every user's browser).
Another example of our use of information to enhance
the experience of users in our network of sites is our reliance
on cookie files. We use cookie files to make it easier for users
to access our site or services. A cookie file is a small data file
that certain Web sites write to your hard drive when you visit them.
A cookie file can contain information such as a user ID that the
site uses to track the pages you have visited. However, the only
personal information a cookie can contain is information you supply
yourself. A cookie cannot read data off your hard disk or read cookie
files created by other sites. We use cookies to track user traffic
patterns (as described above) when you register for Cyberhost services.
When you register, we may use a cookie to store a unique, random
user ID. We use this ID to identify you anonymously in our database
and to track the pages you visit on our site.
If you have set your browser to warn you before accepting
cookies, you will receive the warning message with each cookie.
You may refuse cookies by turning them off in your browser; however,
some of our sites may require a cookie for access. Our registrar
business may use personal information contained in the registration
database in its directory service, an online resource for locating
information about companies on the Web which can be found at: www.dotcomdirectory.com.
To remove information about you from this directory, just click
on the "remove my listing" link at the bottom of the relevant
listing(s) for instructions.
Finally, we use the information we collect to direct
important notices and information affecting your account or services,
as well as to provide general information that may be of interest
to you, including newsletters, surveys, contest and sweepstake announcements,
and information about our service or product offerings or the offerings
of our business affiliates. You may opt-out of receiving information
from us simply by notifying us of your desire in accordance with
the opt-out instructions contained in any information message you
receive from us. Note, however, that in order to fulfill our service
obligations to you, we must continue sending you notices and other
important information affecting your account or services.
With Whom We May Share Information
When you register or reserve a domain name through us,
our registrar unit must disclose your domain name and its associated
Internet Protocol ("IP") numbers to the appropriate registry
in order to make your chosen domain name a functional address on
the Internet. We are the registry for all second-level domain names
in the .com, .org, .net and .edu top level domains ("TLDs").
Our registry unit discloses each registered domain name and its
associated IP numbers ("TLD zone files") to TLD server
administrators so that the domain name is capable of functioning
as an address on the Internet. Consistent with the current rules
and policies for the Domain Name System, our registry unit also
discloses the TLD zone files to other interested persons, provided
those persons agree, among other things, not to use the TLD zone
files for improper purposes, including the transmission of unsolicited
commercial e-mail.
We may share certain information about you with those
of our vendors who are responsible for handling your account or
performing other services that you require. For example, when you
choose our Dot Com mail services for your domain name, we provide
our e-mail services contractor with your e-mail address and password
so that it may deliver your services properly. Although we may share
sensitive financial information (i.e., credit card numbers, banking
information), security information (e.g., account passwords) and
personal communications (e.g., personal e-mail messages or message
board postings) with such vendors where necessary and appropriate,
we will not share such information with other third parties, except
in response to formal requests (e.g., subpoena or court order) made
in connection with litigation or arbitration proceedings directly
relating to a domain name registration or other services we provide.
How Do I Get My Name Removed from Bulk Access
As noted above, our domain name registrar unit currently
makes certain information about you available to the general public
via our domain name registration database look-up and directory
services. These services give users access to such data on a query-by-query
basis. Pursuant to our arrangements with the United States government
and ICANN, qualified persons may also access such data on a bulk
basis provided they agree, among other things, not to use the data
to enable or otherwise support the transmission of mass unsolicited
commercial advertising or solicitations via e-mail; or (ii) sell
or redistribute the data to third parties. If you do not want your
personal information disclosed on a bulk basis, you may send us
an e-mail at webmaster@cyberhost.com.sg. Include the words 'remove
bulk access' in the subject line of the e-mail and all the domain
names for which you are the registrant in the body of the e-mail.
Additionally, we may share the information stored
on that database, as well as other information that is not of a
sensitive nature, with carefully selected business partners, including
those who offer services that complement those provided by us or
which may otherwise be of interest to you. If you do not want us
to share information about you with our business partners, you may
send us an e-mail at webmaster@cyberhost.com.sg. Include the words
"remove domain" in the subject line of the e-mail and
all the domain names for which you are the registrant in the body
of the e-mail. Please note, however, that, consistent with the current
rules and policies for the Domain Name System, information about
you must remain available in the publicly accessible registration
database.
About Message Boards
Please be aware that disclosing personally identifiable
information online through Message Boards makes the information
that is submitted public information. Such disclosure may increase
your chance of receiving 'spam' or unsolicited e-mail. Cyberhost
strongly cautions you to be extra careful and use your discretion
when disclosing information online. Cyberhost is not responsible
for personally identifiable information posted in the Message Boards.
Our Accountability to You
By purchasing our services, you obtain the protections
of, and consent to the data processing practices described in, this
Privacy Policy. When you purchase our services, you also represent
to us that you have provided notice to, and obtained consent from,
any third party individuals whose personal data you supply to us
with regard to: (i) the purposes for which such third party's personal
data have been collected, (ii) the intended recipients or categories
of recipients of the third party's personal data, (iii) which of
the third party's data are obligatory and which data, if any, are
voluntary, and (iv) how the third party can access and, if necessary,
rectify the data held about them.
In addition to the privacy protections that we provide,
our employees, agents and business partners are independently responsible
for ensuring compliance with this Privacy Policy, as described below.
Employee Accountability
Only those Cyberhost employees that have a legitimate business
purpose for accessing and handling personal information obtained
by us are given authorization to do so. The unauthorized access
or use of such information by a Cyberhost employee is prohibited
and constitutes grounds for disciplinary action. Additionally, our
information management systems are configured in such a way as to
block or inhibit employees from accessing information that they
have no authority to access.
The Accountability of Cyberhost' Agents and
Business Partners
Our trusted vendors and business partners are responsible
for processing or handling some of the information that we receive.
These vendors and business partners are not authorized to use such
information for purposes beyond those specified by us and are required
to preserve the confidentiality with which we treat such information.
If you feel that Cyberhost, or any of our agents,
representatives or employees, is violating this Privacy Policy,
please contact us via e-mail at privacy@networksolutions.com, by
telephone at (703) 742-4884, or by postal mail at:
Notification of Changes
We will post any changes to this Privacy Policy 30 days
before their effective date so you will always know what information
we collect, how we use it, and under what circumstances, if any,
we disclose it. You are responsible for periodically checking our
web site for changes to this Privacy Policy. You may opt-out of
any posted change to our collection, use or disclosure of your personal
information by sending an e-mail to webmaster@cyberhost.com.sg
If you have any questions regarding this Privacy Policy,
please contact support@cyberhost.com.sg
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